Terms & Conditions
Updated Oct 21, 2025

1. Introduction

Welcome to Cruz Primary Care (“we,” “us,” “our,” or “the Practice”). These Terms & Conditions (“Terms”) govern your use of our website https://www.cruzprimarycare.com (“the Website”) and our telehealth services. By accessing or using our Website or services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.

2. Services Provided

Cruz Primary Care offers virtual primary care and telehealth services for individuals seeking direct-pay, affordable medical consultations.

Our services are intended for general healthcare purposes and do not replace emergency medical care.

If you are experiencing a medical emergency, please call 911 or go to the nearest emergency department.

3. Eligibility

To use our services, you must:

  • Be at least 18 years old, or have a parent/guardian’s consent

  • Reside in a state where our providers are licensed to practice

  • Provide accurate and complete information when booking appointments or submitting forms

We reserve the right to decline or discontinue services if false or misleading information is provided.

4. Payment & Fees

Cruz Primary Care operates as a self-pay practice.

  • All fees must be paid at the time of service unless otherwise stated.

  • We do not accept or process insurance claims.

  • Payments are processed securely through third-party payment providers.

5. Use of the Website

You agree to use our Website only for lawful purposes. You may not:

  • Attempt to gain unauthorized access to our systems or data

  • Use our Website to transmit harmful or illegal content

  • Copy, distribute, or reproduce any material from the Website without written permission

We reserve the right to suspend or terminate your access if you violate these Terms.

6. Privacy

Your use of our Website and services is also governed by our Privacy Policy.
Please review it to understand how we collect and use your personal information.

7. Medical Disclaimer

Information provided on this Website is for general educational purposes only and should not be considered medical advice. Always consult a licensed healthcare professional before making decisions about your health. Using our telehealth services establishes a patient–provider relationship only once your appointment is confirmed and completed through our official platform.

8. Limitation of Liability

To the fullest extent permitted by law, Cruz Primary Care and its affiliates are not liable for any damages resulting from:

  • Use or inability to use our Website or services

  • Any errors, delays, or interruptions in our telehealth platform

  • Reliance on information provided through our Website

Our total liability for any claim shall not exceed the amount paid by you for the specific service involved.

9. Changes to These Terms

We may update or modify these Terms at any time. Updates will be posted on this page with a revised “Effective Date.” Continued use of our Website or services after updates means you accept the new Terms.

10. Contact Us

If you have any questions about these Terms, please contact us.